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Contact the Department of Health and Social Care (DHSC)

Accessibility statement for Contact the Department of Health and Social Care (DHSC)

This accessibility statement applies to the Contact the Department of Health and Social Care (DHSC) service.

This service is run by the Department of Health and Social Care. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device setting
  • zoom in up to 400 % without the text spilling off the screen
  • navigate most of the service using a keyboard or speech recognition software
  • listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also make the service text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We are continually reviewing our accessibility, but believe that this service is accessible.

Feedback and contact information

If you need information in a different format like accessible PDF, large print, easy read, audio recording or braille, call 0300 790 4007.

The Department of Health and Social Care do not operate a call centre. Leave a voicemail with your contact details and a brief explanation of your query. A member of our team will contact you.

Reporting accessibility problems with this service

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

The Department of Health and Social Care is committed to making its services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 25 June 2026. It was last reviewed on 25 June 2026.

This service was last tested on 21 May 2026 against the WCAG 2.2 AA standard.

This test of a representative sample of pages was carried out by The Digital Accessibility Centre.